Support Center

Tontiş Atölyesi Support Center

We're here for any question or issue you have about Tontiş Atölyesi. Browse the frequently asked questions below or get in touch with us directly.

Frequently Asked Questions

Why does the app ask for internet at launch?

A short connection check runs at launch; the internet is used only to load the banner ad at the bottom of the screen. If there is no connection, an "Internet connection required" screen appears and you can retry with "Try Again".

What is the difference between the age profiles?

Content simplifies according to the profile chosen at first launch: the 0-3 profile has big buttons, few colors and simple activities; the 3-6 profile has more detailed drawings, more pieces/dots and a level system. The profile can be changed in the parent settings.

Where is my child's progress saved?

Colorings, drawings, scenes, badges and settings are stored only on your device; no data is sent to us. You can erase them with "reset progress" in the parent settings, or uninstall the app.

How does the daily time limit work?

A daily time limit can be turned on in the parent settings. Time counts only while the app is in the foreground; a spoken warning plays 2 minutes before time runs out, and a rest screen appears when it does. You can grant extra time by passing the parent gate.

Are there ads? Is it safe for my child?

There is a single banner ad at the bottom of the screen; there are no full-screen or rewarded ads. Ads are served through Google AdMob, marked as child-directed, rated G and non-personalized.

Voice-over is not working. What should I do?

Most sounds ship with the app. Text without a recording is read by the device's own TTS engine; if Turkish/English TTS voice data is not installed on your device, you may need to download it in the system settings.

System Requirements

Android 8.0 (API 26) or higher is recommended. An internet connection is needed at launch to load the ad; the device TTS engine is needed for read-aloud.

Known Issues

The app is currently in the pre-release stage. Your feedback goes directly into the development process.

Contact

Email: info@gmdevhub.com.tr
Response time: about 24 hours on business days.
When reporting an issue, please include your device model, operating system version and app version.